FAQs - hargreaves-cycles

Q: Will I need to fit any purchased accessories myself?

Yes, unless you ask us to do it. In most cases we're more than happy to fit any purchased accessories, but we do need to be asked first. Things like front mudguards, child seats trailers, large front lights, some racks and panniers can not normally be fitted as they will impede the packing of the bike safely. These will need to be self assembled.

Q: What if my bike is damaged upon arrival?

Sadly things can sometimes get damaged in transit. In an ideal world it would never happen, but in the real world, it does. We have very clear and simply guidelines for bikes damaged in transit, get in touch for more details.

Q: Will I need to assemble my bike when it arrives?

Yes, but only a little bit. Before we send out bikes we first send them into our workshop where they are fully built and tested, we physically ride every single bike around our indoor test track. Once we're happy with it we remove the front wheel, handle bars and pedals. We then re-pack the bike and the bits and send it to you. So, yes, you will need to perform some basic assembly, but no more we feel than any cyclist should be capable of. To help keep shipping costs as low as possible for our customers we re-pack the bikes into as small a box as possible, this sometimes mean that racks and mudguards will also need to be removed before shipping. If the amount of assembly needed is beyond your abilities we suggest either employing the services of a local shop or buying your new bike locally.

Q: Can I arrange for delivery to a neighbour?

No. All our parcels will require a signature and the drivers are under strict instructions not to leave boxes with neighbours or in garages etc. If you think it will be a problem having someone at home to receive the parcel we strongly recommend using our 3D Secure checkout facility and arranging delivery to an alternative address.

Q: Can I specify a time and day for delivery?

No. Once your order leaves us with the carrier we will send you tracking information that can be used to via a website to check on the status of your order and see an estimate of the delivery day. But, this is not an exact science. Sometimes things can go wrong and even though the driver has your parcel on his van for delivery to you that day, he might not be able to make the drop. Things can go wrong, he could get ill, the van break down, traffic problems, any number of things has stop him making the delivery on any specific day. therefore we are unable to offer specified delivery days or times. Almost all of our parcels will need someone in to sign for it, and we do not allow our parcels to be delivered to neighbours, so if having someone at home to receive the goods is going to be a problem, either use the 3D Secure checkout facility and have your order delivered to an alternative address, your work perhaps. Or shop locally.

Q: What if I change my mind about the order?

Changing your mind is fine, we all do it, it's human. If you no longer want to proceed with the order tell us, as soon as is possible. If you tell us before the order is processed then we will simply cancel it and refund any payments we have taken (assuming we've already charged your card). If the order has already been processed and is packaged for shipping we will of course still cancel the order. If the order has already been shipped instead of cancelling you will need to receive the order and then arrange return. Once the item has left us we can not recall the order, and you should not refuse to accept the goods. You will need to arrange to have the goods shipped back to us.

Q: What is 3D Secure? (Or Visa Verified as it's often called)

3D secure is a security layer that can be put in place on all orders to help protect both the buyer and seller from the risk of fraud. It was developed by Visa but it supported by most banks and card suppliers. During the checkout procedure you will be transferred to 3D Secure website, it will ask you to type in random numbers from your pre-defined password (not your card PIN number), once done the bank verifies that the genuine card holder is the person making the payment (otherwise they wouldn't know the password) and so allows the transaction to proceed. At this point you come back to our website and the payment process and be completed. If you are not all ready enrolled in 3D Secure you will have the option to join during the process. We strongly recommend you do this. Once your purchase has been 3D Secure verified we can ship to any address you wish, without completing 3D Secure we will only send the goods to the card holders registered address. There are no exceptions to this.

Q: Can I have my new bike delivered to an alternative address?

We are happy to send bikes and in fact any order to an address other than the card holders registered address, but you MUST complete the 3D Secure, or Visa Verified as it's often called, portion of the checkout procedure. if you bypass this feature or are unable to enroll we can only send goods to the card holders registered address.

Will I need to fit any purchased accessories myself?

Yes, unless you ask us to do it. In most [...]

By admin|2023-09-27T15:34:41+00:00September 27, 2023|Gen FAQ|0 Comments

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Electric

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