At the time of purchasing your new bike, it’s important to be aware of the warranty coverage for various components. Understanding the warranty terms ensures that you can enjoy peace of mind regarding the durability and performance of your bicycle. Below, we provide an in-depth explanation of the warranty information for different parts of your bike:

  1. Paintwork (2-Year Guarantee):
    • Warranty Duration: The paintwork of your bike is guaranteed for a period of 2 years starting from the date of purchase.
    • Coverage: This warranty covers manufacturing defects in the paintwork. It ensures that your bike’s paint will be free from defects that may arise during the production process.
    • Exclusions: The warranty does not cover damage such as scuffs, scratches, cable-rub marks, or any fading caused by exposure to sunlight. It’s important to take care of your bike’s finish to maintain its appearance.
  2. Suspension Forks (1 to 2-Year Guarantee):
    • Warranty Duration: Suspension forks typically come with a warranty of at least 1 year when purchased from Bill Hargreaves Cycles Ltd, but they often carry a longer warranty of 2 years provided by the manufacturer.
    • Coverage: The warranty on suspension forks ensures that they will function properly and be free from manufacturing defects during the specified coverage period.
    • Note: The duration of the warranty may vary depending on whether you purchased the forks from Bill Hargreaves Cycles Ltd or directly from the manufacturer.
    • Bill Hargreaves Cycles Ltd do not provide any warranty cover but will assist in negotiation with the products manufacturer or distributor.
  3. Other Components (1 Year and Upwards Guarantee):
    • Warranty Duration: Most other bike components, depending on the brand, will have their own warranties, which typically range from 1 year and may extend upwards.
    • Coverage: These warranties guarantee the proper functioning of individual components, such as the drivetrain, brakes, and other bike parts.
  4. Failure Due to Misuse, Lack of Servicing, and Care:
    • It’s essential to take good care of your bike to maintain your warranty rights. Proper maintenance includes keeping your bike clean, having it serviced regularly, and using it for its intended purpose.
    • If a component fails due to misuse or neglect, it may not be covered under the warranty. Pushing your bike beyond its intended capabilities can result in harm to the bike and void your warranty rights.
  5. Electric Components (1 to 2-Year Guarantee):
    • Warranty Duration: Electric components, such as motors and electronic systems, generally come with warranties ranging from 1 to 2 years, depending on the brand.
    • Battery Warranty: All electric bike batteries are backed by a warranty that either covers 2 years or a specified number of full cycle charges, whichever comes first. This ensures that your battery will perform reliably within the warranty period.

Understanding these warranty terms will help you make the most of your bike’s coverage. Regular maintenance and responsible use are key to preserving your warranty rights and ensuring the longevity of your bicycle. If you encounter any issues with your bike within the warranty period, contact the manufacturer or the retailer for assistance in resolving the matter.

For specific warranty details on individual products please contact us for more information.